Frequently Asked Questions
Everything you need to know about our real-food pantry staples.
What makes Primal Kitchen products different from traditional brands?
We focus on real-food ingredients and avoid highly processed seed oils like canola or soybean oil. Our products are made with high-quality fats like avocado oil and contain no artificial sweeteners or synthetic dyes.
Do you offer options for specific dietary needs?
Yes, the majority of our products are Keto Certified, Certified Paleo, and Whole30 Approved. We also offer a wide range of gluten-free, dairy-free, and vegan options to suit various lifestyles.
How should I store my dressings and condiments?
While our products are shelf-stable until opened, they must be refrigerated after opening to maintain freshness. Because we use real ingredients without heavy preservatives, we recommend consuming them within 60 days of opening.
What is your shipping policy for glass-bottled products?
We take extra care in packaging our glass bottles with protective materials to ensure they arrive safely. We offer standard shipping across the domestic US, with free shipping available on orders over a certain threshold.
What is your return policy if I am not satisfied?
We want you to love your order. If you are unsatisfied with a product, please contact our customer service team within 30 days of purchase for a replacement or a refund.
Are your products Non-GMO Project Verified?
Yes, we are committed to ingredient transparency and many of our core products, including our avocado oil-based mayos and dressings, are Non-GMO Project Verified.