Returns & Exchanges

At Primal Kitchen, we want you to be completely satisfied with your purchase of our oils, sauces, and pantry staples. If you are unhappy with your order, please contact us within 30 days of receipt for a resolution.

1

Review Our Policy

Ensure your request is made within 30 days of delivery; please note that due to the perishable nature of food products, we cannot accept physical returns of opened items.

2

Contact Support

Email our customer experience team with your order number and a brief explanation of the issue, including photos if the product arrived damaged.

3

Wait for Approval

Our team will review your request within 2 business days to determine eligibility for a replacement or a full refund to your original payment method.

4

Receive Resolution

Once approved, a refund will be processed immediately or a replacement shipment will be dispatched to your address at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing